Brand repair · Miami-Dade · Broward · Palm Beach
Thermador Repair — Miami
Refrigeration sold as separate columns, cooking built around one patented burner, and a dishwasher that dries with mineral.
Independent service company. Not affiliated with, authorized by or endorsed by BSH Home Appliances Corporation. Thermador, Freedom, Masterpiece, Sapphire and Star Burner are their trademarks, used here only to describe the appliances we repair.
At a glance
- Lines
- Masterpiece · Professional · Freedom
- Sealed system
- EPA 608 certified technicians
- Warranty
- Parts and labor covered for 6 months
- Diagnostic
- Waived when you proceed with the repair
- Panels
- Custom fronts removed and refitted to the original reveal
What we service
Across the whole line
Thermador kitchens are usually specified as a set, so one call often turns into a look at three appliances. That is the same visit.
Refrigeration Freedom Collection columns
- Fresh food, freezer and wine preservation columns
- 18, 24, 30 and 36 inch widths
- Panel-ready and stainless fronts
- Bottom-freezer and undercounter units
Cooking Ranges, ovens, cooktops
- Pro Harmony and Pro Grand ranges
- Gas cooktops with the Star Burner and ExtraLow simmer
- Freedom Induction cooktops
- Wall ovens, steam and combination ovens
- Built-in coffee machines and ventilation
Dishcare Sapphire and Radiance dishwashers
- Sapphire dishwashers with StarDry and zeolite
- Drain pumps, spray arms, door seals
- Panel mounting and alignment
- Drying faults that are not the heater
Identify yours
Which line is in your kitchen
Thermador splits by look rather than by capability, so two appliances with different handles can be the same machine underneath. The handle is the quickest tell.
Masterpiece Collection
Linear brushed stainless handles with a chamfered edge. The modern, low-key look — this is the line the Freedom Induction cooktop belongs to.
Professional Collection
Radial brushed handles with polished chrome end caps. Pro Harmony and Pro Grand ranges sit here, along with the bolder ventilation.
Freedom refrigeration
Sold as separate columns rather than one appliance. Fresh food, freezer and wine each arrive as their own unit with their own model and serial number.
Star Burner
The star-shaped burner is the brand's oldest signature. Newer cooktops raise it onto a pedestal base, which changes how the ports are cleaned and serviced.
The part that matters
A column is an appliance, not a compartment
This one distinction changes the diagnosis, the part order and the bill.
Your refrigerator may be three refrigerators.
A Freedom refrigeration wall usually looks like one large appliance behind matching panels. It is not. Fresh food, freezer and wine are separate columns, each with its own sealed system, its own controls and its own serial number — bolted together and panelled to read as one piece.
That is why the freezer column can fail while the fresh food column beside it never moves off its set point, and why the first thing we ask for is the serial number of the column that is actually misbehaving. Ordering against the wrong one of the three is the most common way a Thermador repair turns into two visits.
Each column stands alone
Its own compressor, evaporator, controls and serial number. One failing says nothing about its neighbour.
Serial number per column
Not per wall. Read it from the unit that is misbehaving, inside the door frame.
Inside the circuit
Loss of charge, restrictions, compressor work. EPA 608 only — federal law, not preference.
Panels come off carefully
Columns are aligned to each other as well as to the cabinetry. Refit is part of the job.
Common faults
What it usually turns out to be
Tell us which line matches and the truck leaves stocked for it.
One column warm, the one beside it still cold
Separate sealed systems — the fault is in the warm column only
Column runs constantly and never cycles off
Condenser starved of air, or a loss of charge
Frost at the back of the fresh food column
Defrost heater or thermostat
Wine column drifting off its zone temperature
Door seal, zone damper or thermostat
Panel-ready door no longer aligned with its neighbour
Hinge or door closer, not the cabinetry
Star Burner clicks but will not light
Igniter or ports clogged along the star arms
ExtraLow simmer cycling too hot
Simmer control or the burner valve
Oven never reaches temperature
Bake element or temperature sensor
Steam oven fills but produces no steam
Steam generator or water level sensor
Induction surface reports an error and shuts off
Cooling fan, or a power board running hot
Dishes come out wet
Zeolite drying unit or its fan, not the heater
Standing water after every cycle
Drain pump or check valve
Film left on glassware
Spray arm or inlet water flow
Leak at the door behind the custom panel
Door gasket or tub seal
Panel scrapes the frame as the door opens
Panel mounting, not the machine
This is what we usually find, not a diagnosis. The point is to tell you early whether you are looking at a part or at the sealed system, because those are two different conversations about cost.
If you can smell gas near a Thermador rangetop or range, call your gas utility first and leave the appliance alone. That call comes before ours, every time.
Tell us what it is doing and we will tell you what it usually means.
Parts and timing
What the wait actually depends on
Thermador sits inside BSH, so it shares a parts network with a very large European group. In practice that makes common items easy and specific ones slower.
Wear items
Igniters, burner caps and ports, thermistors, spray arms, gaskets. Usually held or available the same or next day.
Boards and modules
Control boards, TFT displays, zeolite units. Ordered against the model and serial of the individual appliance. A few days is typical.
Sealed system components
Compressors, evaporators, driers on refrigeration columns. Longest of the three, and the visit itself is longer.
Three columns, three numbers
On a Freedom wall, give us the serial from the column that is actually failing. Ordering against the wrong one is what turns a single visit into two.
Questions
Asked about Thermador
The rest of our answers are on the home page. These are the ones specific to this brand.
Are you an authorized Thermador service center?
No. We are independent, with no affiliation to or authorization from BSH or Thermador. If your appliance is still inside its factory warranty, call the manufacturer — an independent repair can end that cover. Once the warranty is out, an independent shop is usually faster and costs less.
My freezer column failed. Does the fresh food column need work too?
Almost never. They are separate appliances that happen to be panelled as one. Each has its own sealed system and controls, so a failure in one carries no implication for the other.
Which serial number do you need?
The one from the column that is misbehaving, not the kitchen as a whole. It is inside the door frame. On a three-column wall there are three, and ordering against the wrong one costs you a second visit.
My dishes are coming out wet. Is the heating element gone?
Probably not. Sapphire dishwashers dry with zeolite, a mineral that gives off heat as it absorbs moisture, rather than with a conventional heating element. When drying fails it is usually the zeolite unit or its fan — a different part and a different repair.
Is the Star Burner harder to service than a normal burner?
Not harder, but different. The flame runs out along the arms of the star, so the ports clog in a pattern a round burner does not have. On newer pedestal cooktops the burner lifts clear of the base, which makes the cleaning easier and the diagnosis quicker.